The Portman Ritz-Carlton Shanghai | Shanghai ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

1376 Nanjing XI Road., Shanghai, China, 200040

“The location is perfect for exploring vibrant central Shanghai!”view full review

The Portman Ritz-Carlton Shanghai, a 5-star luxury hotel with an 8.8/10 Booking.com rating, offers opulent accommodations and a range of amenities within a retail and dining complex on West Nanjing Road. The hotel features multiple restaurants and a fitness center, emphasizing comfort and leisure.

Rooms & Amenities

The Portman Ritz-Carlton Shanghai offers 593 individually furnished rooms featuring premium bedding, pillow menus, and minibars. Select suites include separate living areas, while many rooms provide city views.

Dining Options

Dining options at The Portman Ritz-Carlton Shanghai encompass six restaurants and lounges serving Chinese, Italian, Japanese, and Western cuisines. The Ritz bar & lounge serves as a cocktail venue in the evenings.

Leisure & Services

The Portman Ritz-Carlton Shanghai features an extensive health club with indoor and outdoor swimming pools, a gym, and options for soothing massage treatments at the spa. Additional amenities include concierge services and shopping facilities onsite.

Location & Transportation

Situated in a commercial district, The Portman Ritz-Carlton Shanghai is within walking distance of Jing'an Temple subway station and notable landmarks including the Shanghai Exhibition Center and Xintiandi. Guests also have direct access to shopping and entertainment options nearby.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Club Deluxe City View Club level Guest room 1 King

Max:

2 persons

410 sq. feet

Bed options:

1 King-size bed

City view

Shower

Coffee machine

room details

Check Prices

Club Skyline View Club level Guest room High floor

Max:

2 persons

410 sq. feet

Bed options:

2 Single beds

City view

Shower

Coffee machine

room details

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Deluxe City View Room Guest room 1 King City view

Max:

2 persons

410 sq. feet

Bed options:

1 King-size bed

City view

Shower

Bathtub

room details

Check Prices

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Shanghai 1.4 mi

Airports

Shanghai Hongqiao International (SHA) 7.6 mi

Shanghai Pudong International (PVG) 29.8 mi

Train

Shanghai Railway Station Metro Station 1.6 mi

Underground

West Nanjing Road3000 ft

Jing'an Temple3300 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable and Stylish Rooms

“The room I stayed in was exceptionally comfortable, with a fine view of the Shanghai Exhibition Center. The air conditioning was great and made my stay incredibly pleasant. Plus, the bathroom was beautifully equipped, with generous towels and excellent lighting, made it easy for me to get ready in the mornings.” view full review

Excellent Executive Lounge

“Having access to the executive lounge was a highlight of my stay. The lounge offered five meals throughout the day, with delicious options like pan-fried mini-buns, sushi, and an elegant afternoon tea. The staff were attentive, always eager to offer food and drinks, creating a warm and inviting atmosphere.” view full review

Great Business Amenities

“As someone who often works from the hotel room, I appreciated the reliable and discreet housekeeping service. Ariel, Hanny, and Joyce were incredibly accommodating, making sure that my room was always clean without being disruptive, which allowed me to focus on my work seamlessly.” view full review

Relaxation at Its Finest

“While I didn't have the chance to experience the full leisure offerings, I did find the swimming pool inviting. The Moet Terrace outside provided a lovely spot to relax and unwind during the summer, making it a perfect place to enjoy the atmosphere after a busy day.” view full review

General

No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Services

Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Spa & Leisure

Seasonal outdoor pool
Seasonal indoor pool
Spa centre
Sauna
Steam room
Jacuzzi

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Ironing facilities

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

1376 Nanjing XI Road., Shanghai, China, 200040

Map view

1376 Nanjing XI Road., Shanghai, China, 200040

City landmarks

Landmark

The Bund

2.2 mi

Museum

The Shanghai Museum

1.6 mi

Museum

Shanghai Natural History Museum

1.0 mi

Pagoda

Jing'an Temple

3000 ft

Landmark

Site of the Second Congress of the Communist Party of China

3300 ft

Temple

Jade Buddha Temple

1.3 mi

Landmark

Former French Concession

1.3 mi

Landmark

Shanghai Urban Planning Exhibition Hall

1.6 mi

Landmark

Xintiandi

1.3 mi

Landmark

People's Square

1.5 mi

Garden

Yu Garden

2.4 mi

Shopping Area

HKRI TaiKoo Hui

4300 ft

Mall

Tianzifang

1.4 mi

Landmark

Shanghai Former Residence Of Zhedong Mao

2100 ft

Landmark

JingAnSi BuXingJie

2300 ft

Landmark

Moller Residence

2400 ft

Landmark

Jing'an Temple Square

2500 ft

Landmark

Shanghai Cai Yuanpei Former Residence

2600 ft

Landmark

Former Residence Of Shi Hu

2700 ft

Shopping Area

Jing An Kerry Centre

2200 ft

Landmark

Chinese Printed Blue Nankeen Exhibition Hall

3800 ft

Tower

Oriental Pearl TV Tower

2.8 mi

Landmark

Madame Tussauds Shanghai

1.4 mi

Nearby

Event hall

Shanghai Exhibition Center

1300 ft

2/F

Museum of O

1000 ft

Museum

Former Residence of Mao Zedong

1400 ft

No.195 Changde Road

Zhang'ailing Former Home Changde Apartment

1500 ft

Shopping Area

Westgate Mall

1800 ft

Shopping Area

Hanglung Plaza

700 ft

NanJingXiLu 1038Hao Jin JiangNingLu

Westgate Plaza

1600 ft

Restaurants

The Ritz Bar & Lounge

300 ft

No.1376

HowFun Restaurant

400 ft

200B

PizzaExpress

0 ft

Suite 107

Pure&Whole

500 ft

Shop 104 NO. 1376 Nan Jing West Rd

Big Bamboo Sports Bar & Grill Shanghai

600 ft

132 Nanyang Road

Pizza Marzano

600 ft

No.100 Century Avenue

Lil Laundry

100 ft

No.1376 Nanjing West Road 1/F

The Blind Pig Bourbon & Smokehouse

600 ft

No.132 Nanyang Road

Blue Marlin Bar & Restaurant

1200 ft

1/F

Reviews and Ratings

Reviews from guests about their experience.

Grace

United Kingdom, February 2025

5.2/10

My stay at The Portman Ritz-Carlton in Shanghai was truly really good, highlighted by attentive service and a fantastic location. While the room was beautifully decorated and the amenities were great, I did notice some minor issues with the shower drainage. Overall, I left with wonderful memories and a strong desire to return.

Rooms

9.0

The deluxe room provided a gorgeous view and comfortable bedding, though some bathroom details could use improvement.

Service

10.0

The hotel staff were incredibly friendly and attentive. Jane assisted with a late checkout, making my stay hassle-free.

Location

10.0

Being located on Nanjing Road made it easy to explore nearby shops and restaurants, which added great convenience during my stay.

Dining

9.0

I enjoyed a good breakfast with a wide range of fresh options, though dinner prices felt on the higher side compared to local alternatives.

Facilities

8.0

The facilities were generally fantastic, especially the bar lounge which was perfect for unwinding in the evening.

Connor

United Kingdom, January 2025

7.4/10

I had a nice stay at The Portman Ritz-Carlton Shanghai, thanks to the fantastic service and great location. The staff made a significant difference, treating me like royalty, especially in the executive lounge. However, the rooms felt a bit dated, which is something to consider if you're looking for a modern experience.

Rooms

7.0

The rooms were spacious, but they felt quite dated and not at the high standard expected from a five-star hotel. The soundproofing also left something to be desired (I did hear some noise from neighbors).

Service

Location

10.0

The hotel's location is unbeatable. It's right in the heart of Jing'An, surrounded by shopping malls, restaurants, and bars, making it incredibly convenient for exploring Shanghai.

Dining

8.0

Dining options were diverse and quite good, although a bit limited compared to other luxury hotels. The executive lounge offered excellent snacks and lovely service.

Facilities

6.0

I enjoyed the spa, especially the Jetlag treatment, which was revitalizing. However, the gym was a disappointment, feeling cramped and outdated.

Elijah

United Kingdom, January 2025

7.4/10

During my stay at The Portman Ritz-Carlton Shanghai, I experienced excellent service and enjoyed the comfort of my room, though there were some areas that could use improvement... I was particularly impressed with the executive lounge staff and their attentiveness. However, the breakfast situation and the dated feel of some rooms left me wanting more.

Rooms

8.0

The rooms were well-equipped and clean, with a comfortable ambiance. The view from my room was lovely, overlooking the Shanghai Exhibition Center... though I did notice they could benefit from some updates.

Service

Location

9.0

The hotel is situated in a prime area, right in the heart of the shopping district, making it highly convenient. There are numerous good dining options nearby as well... definitely a strong point of this hotel.

Dining

7.0

I found the breakfast offerings to have an impressive variety and quality, yet I was disappointed that it wasn't included for all guests... This could be a deal-breaker for some who are used to such amenities at other five-star hotels.

Facilities

8.0

Facilities like the gym and pool were well-maintained, offering a great experience during my downtime. However, the slow service at some points left me feeling a bit frustrated... especially in terms of communication.

Arthur

United Kingdom, December 2024

6.6/10

My stay at The Portman Ritz-Carlton Shanghai was largely enjoyable, with fantastic service from the staff that truly made a difference. though the facilities were a bit dated and in need of refurbishment. The location was excellent, surrounded by dining options and close to the metro. Overall, the hospitality I experienced was amazing, making my trip special.

Rooms

7.0

The room I stayed in felt a bit outdated and could really use some modernization, especially the TV which seemed stuck in the past. However, it was incredibly clean and well-maintained.

Service

10.0

The staff were exceptionally friendly and attentive, from the check-in lady who offered me a complimentary breakfast to Jerry, an intern who kindly helped me with my luggage. Every interaction left me feeling valued.

Location

10.0

The hotel's prime location allowed for easy access to some of the best dining spots in Shanghai. It was also conveniently situated near the metro, making it easy to explore the city.

Dining

7.0

Dining options were decent, although perhaps a bit limited compared to other high-end hotels. Nonetheless, the breakfast I had on-the-go was a nice touch and much appreciated.

Facilities

6.0

While the hotel's amenities were satisfactory, including attentive housekeeping and concierge services, I found the outdated room facilities disappointing. A refresh would elevate the experience significantly.

Luke

United Kingdom, October 2024

7.0/10

My stay at The Portman Ritz-Carlton Shanghai was a good mix of luxury and comfort, although there were a couple of hiccups. The warm welcome and attentive service made me feel special, but I found the restaurant prices a bit steep. Overall, the experience was nice, and I am excited to return with my family in the future.

Rooms

9.0

The Deluxe Room was large, clean, and very comfortable. I appreciated the well-designed bathroom, which added to my relaxation during the stay.

Service

8.0

The service was generally really good, especially from certain staff like Lee at the check-in and the dedicated team at the executive lounge. However, I did encounter some language barriers that slowed down the experience.

Location

10.0

The hotel's location is fantastic, nestled in a vibrant shopping mall. It made exploring the city incredibly convenient, with easy access to subway stations and the iconic Bund within walking distance.

Dining

7.0

While the breakfast buffet was impressive and offered a variety of fresh dishes, the restaurant's pricing felt higher than expected for the quality provided.

Facilities

8.0

The hotel features great facilities, including a lovely pool and gym. However, I noticed some issues with the Wi-Fi connectivity that could be frustrating for business travelers.